1. Scope of This Policy
This Privacy Policy explains how KLR Projects ("KLR Projects", "we", "us" or "our") handles personal information collected through klrprojects.com, its enquiry, subscription and site-visit forms, email, telephone and WhatsApp communications. It applies to people who browse the website, request project information, subscribe for property updates or arrange a site visit.
This website is intended for adults interested in real estate. It is not directed to children, and we do not knowingly collect personal information from children.
2. Information We Collect
Information you provide
When you submit an enquiry or schedule a site visit, we may collect:
- Your full name, phone number and email address;
- The property or project in which you are interested;
- Your preferred visit date and time;
- Any message or additional information you choose to provide; and
- Messages you send to us by email or WhatsApp.
If you subscribe for property tips and article updates, we collect the email address you provide.
We do not collect payment-card or online-payment information through this website.
Information collected automatically
When you use the website, analytics and advertising technologies may collect limited technical and usage information, such as your IP address, device and browser type, approximate location, referring page, pages viewed, interactions and timestamps. These technologies may use cookies or similar identifiers.
3. How We Use Personal Information
We use personal information to:
- Respond to enquiries and provide requested project, pricing or availability information;
- Arrange, confirm and follow up on site visits;
- Communicate by telephone, email or WhatsApp about the enquiry you submitted;
- Send property tips and article updates when you request them;
- Operate, secure, measure and improve the website and its forms;
- Measure advertising performance and show relevant advertisements where permitted;
- Prevent misuse, investigate technical problems and protect our legitimate business interests; and
- Meet applicable legal and regulatory requirements.
Depending on the activity, we process information with your consent, to respond to your request, for legitimate business purposes that do not override your rights, or to comply with law. You may withdraw consent for future optional communications at any time.
4. Cookies, Analytics and Advertising
We use Google Tag Manager to manage website tags and Google Analytics 4 to understand website traffic and usage. We may use Google Ads tracking and Meta Pixel to measure advertising performance and support remarketing. These providers may receive device, browser, cookie and interaction information under their own privacy terms.
The website also links to WhatsApp. If you choose to contact us through WhatsApp, Meta and WhatsApp process information according to their respective terms and privacy policies.
You can restrict or delete cookies through your browser settings. Blocking some cookies may reduce website functionality.
5. How We Share Information
We do not sell or rent your personal information. Access is limited to KLR Projects personnel, including the internal sales team, who need the information to respond to your enquiry.
Information may also be processed by service providers necessary to operate the website and communications, including website hosting and PHP email delivery through Bluehost, Google analytics and advertising services, Meta advertising services, and WhatsApp when you use that channel. These providers process information under their own terms or on our behalf, depending on the service.
We may disclose information when required by law, to respond to a lawful request, to protect rights or safety, or in connection with a business reorganisation. We do not authorise service providers to use enquiry information for their own unrelated marketing.
6. Data Retention
We retain enquiry, subscription and site-visit information for up to 24 months from the most recent relevant interaction, unless you request removal earlier. We may delete information earlier when it is no longer needed or retain limited information longer where required for legal compliance, dispute resolution, fraud prevention or record-keeping. Analytics and advertising providers may apply their own retention periods.
7. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information from unauthorised access, loss, misuse or alteration. Access to enquiry information is limited to people who require it for legitimate business purposes. No website, email system or internet transmission can be guaranteed to be completely secure, so please avoid sending sensitive financial or identity documents through an ordinary enquiry form.
8. Your Rights and Choices
Subject to applicable law and reasonable identity verification, you may ask us to:
- Confirm whether we hold personal information about you and provide access to it;
- Correct information that is inaccurate or incomplete;
- Delete information that is no longer required, subject to lawful retention obligations;
- Withdraw consent for future optional communications; or
- Raise a privacy concern or complaint.
To make a request, email sales@klrprojects.com. Please provide enough information for us to identify the relevant enquiry. We may request reasonable verification before disclosing or deleting information.
9. External Websites
The website may link to external services such as Google Maps, WhatsApp, Instagram and Facebook. KLR Projects does not control those services. Their collection and use of information are governed by their own privacy policies.
10. Changes to This Policy
We may update this policy when our website, services or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the website where appropriate.
11. Contact Us
For questions, access or deletion requests, or privacy complaints, contact:
KLR Projects
Email: sales@klrprojects.com
Please use the subject line Privacy Request so the request can be routed appropriately.